Privacy Policy
Effective Date: January 1, 2026
Privacy Policy for Willow Therapy Collective
Willow Therapy Collective ("Willow Therapy Collective," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, www.willowtherapycollective.com ("Website").
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
Please read this Privacy Policy carefully before using our Website.
Information We Collect
We may collect the following categories of information:
Information You Voluntarily Provide
You may provide personal information when you:
Complete a contact form
Request a consultation
Subscribe to our newsletter or mailing list
Contact us by email or phone
Submit inquiries through our Website
This information may include:
Name
Email address
Phone number
General inquiry details
Any information you voluntarily choose to share
Please avoid submitting sensitive medical or mental health information through website contact forms unless specifically instructed to do so.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral website
Date and time of access
This information helps us improve the functionality and performance of our Website.
Cookies and Analytics
Our Website may use cookies and similar technologies to:
Improve user experience
Remember user preferences
Measure Website traffic
Analyze visitor behavior
Improve Website performance
We may use services such as Google Analytics or similar analytics providers to understand how visitors use our Website.
Most browsers allow you to disable cookies if you prefer.
How We Use Your Information
We may use your information to:
Respond to inquiries
Schedule consultations
Provide requested information
Improve our Website
Communicate with you about services
Send newsletters or updates if you have opted in
Maintain Website security
Comply with legal obligations
Appointment Requests
Submitting an appointment request or consultation request through our Website does not establish a therapist-client relationship.
A therapeutic relationship begins only after all required intake procedures have been completed and both parties have agreed to begin services.
Protected Health Information (HIPAA)
Willow Therapy Collective is committed to protecting your privacy.
If you become a client, your Protected Health Information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA), applicable state law, and our Notice of Privacy Practices—not solely by this Website Privacy Policy.
Information submitted through our Website before becoming a client may not be protected as PHI.
Third-Party Services
We may use trusted third-party service providers to operate our Website and business, including providers for:
Website hosting
Email communication
Scheduling
Secure client portals
Payment processing
Analytics
These providers only receive information necessary to perform their services and are expected to maintain appropriate safeguards.
External Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of websites we do not own or control.
We encourage you to review the privacy policies of any external websites you visit.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information.However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee absolute security.
Email Communications
If you contact us by email, please remember that email may not always be a secure method of communication.
Do not send confidential or emergency mental health information by email unless specifically instructed to do so.
Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this Website. If we become aware that such information has been collected, we will take appropriate steps to delete it.
Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Pennsylvania Residents
If you are a Pennsylvania resident receiving therapy services, additional privacy protections may apply under Pennsylvania law in addition to federal privacy regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised Effective Date.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
Willow Therapy Collective LLC
Email: Intake@willowtherapycollective.com
Phone: (484) 466-5863